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Managerial & Leadership Skills (English)

This course is meant for Managers and Chefs who lead teams and are responsible for operational and business outcomes. Each of the modules in this course deal with a specific topic to increase managerial effectiveness. This course has 11 modules covering topics such as understanding the business model, financial knowledge, leadership, time management, communication etc

Course Instructor: Brendon Pereira

₹999.00 ₹4500.00 78% OFF

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Course Overview

Managerial & Leadership Skills

Develop the core capabilities every hospitality manager needs to lead people, run the business, and deliver results—day after day. This practical course blends short videos, role-play drills, assessments, and downloadable handouts/checklists

What you’ll learn

  • Lead with clarity and confidence; set goals, coach performance, and model standards

  • Read the business: fundamentals of business acumen and P&L levers that drive profitability

  • Communicate to align teams: active listening, empathy, and clear messaging

  • Make decisions under pressure; prioritize, solve problems, and handle complaints

  • Build a culture of accountability, learning, and operational excellence

  • Organize people and time to hit service, quality, and financial targets—consistently

Schedule of Classes

Course Curriculum

1 Subject

Managerial & Leadership Skills

7 Exercises23 Learning Materials

Leadership Skills

Leadership Skills

Video
00:08:59

Handout Notes -Leadership Skill

PDF

Assessment - Leadership Skills

Exercise

Business Acumen

Business Acumen

Video
00:18:55

Assessment Business Acumen

Exercise

Handout Notes - Business Acumen

PDF

Financials - P & L Understanding

Profit and Loss Statement

Video
00:16:40

Handout Notes - P & L Understanding

PDF

Active Listening skills

57_Active Listening Skills

Video
00:08:47

Assessment Active Listening Skills

Exercise

Handout Notes Active Listening Skills

PDF

Time Management

60_Time Management

Video
00:15:55

Assessment Time Management

Exercise

Handout Notes - Time Management

PDF

Problem Solving-Complaint handling

Problem Solving - Complaint Handling

Video
00:17:37

Assessment Problem Solving Complaint Handling

Exercise

Handout Notes - Problem Complaint Handling

PDF

Listening & Empathy

Listening & Empathy

Video
00:05:49

Handout Notes on listening and empathy

PDF

Assessment - Listening & Empathy

Exercise

Communication Skills

Communication Skills

Video
00:24:16

Handout Notes - Communication Skills

PDF

Assessment - Communication Skills

Exercise

Accountability

Accountability

Video
00:10:45

Handout Notes - Accountability

PDF

People Development

People Development

Video
00:09:56

Decision Making

Decision Making

Video
00:18:35

Operational Execution

Operational Execution

Video
00:14:07

Team Building

Flexibility & Adaptibility in Operations

Flexibility and Adaptability

Video
00:07:02

Handout Notes - Accountability

PDF

Course Instructor

tutor image

Brendon Pereira

58 Courses   •   173 Students